No Heat

Why, when the low is 20 degrees, will Peoples Gas shut off my means of staying warm??? I woke up this morning earlier than intended to set aside an hour to talk with Peoples Gas. Thankfully the conversation only lasted twenty minutes, but still resulted in a lack of reconnection. I need to shower, I need sleep, and I need a warm place for my bunny so he doesn't freeze to death. I'm going to think of this as a getting out of the way all the generally horrible winter incidents. This way, I'll deal with them now and have a smooth winter. :/